Pro Mosquitto Support Service
Maximize your productivity with Pro Mosquitto as the integral solution of your IoT infrastructure. Make the most of our dedicated Cedalo Community Forum and reliable support services to enhance your experience.
Below is an overview of the support levels available for different Cedalo Pro Mosquitto subscription plans:
| S | M | L | Enterprise | |
|---|---|---|---|---|
| Support availability | 8×5 CET | 8×5 CET | 8×5 CET | Individual agreement |
| Response times | Up to 1 business day for priority I requests | Up to 1 business day for priority I requests | Up to 1 business day for priority I requests | Individual agreement |
| Communication channel | Email Phone | |||
| Ticketing system | Standard | Standard | Standard | Helpdesk ticketing system, providing: – Direct contact with the product team and developers. – Improved ticket status tracking and visibility. |
| Onboarding help to enable an initial MQTT broker connection | Yes | Yes | Yes | Extended onboarding call as per individual agreement |
| Pro Mosquitto MQTT broker feature-related informational support | Yes | Yes | Yes | Yes |
| Troubleshooting connections with third-party software | No | No | Limited range of supported third-party software libraries and programming languages. | Limited range of supported third-party software libraries and programming languages. |
| Log analysis for specific issues | No | No | No | Yes |
How to book extra support services or consultations?
Whether you want to extend support services, schedule a consultation, or have individual requirements, don’t hesitate to contact our team at [email protected]. We are committed to finding a suitable solution tailored to your needs.